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Security Metrics That Matter

  
  
  
  
ASIS logo

INQUIRE Our stakeholders, extended networks, and community members often ask: “What are the metrics that matter most for security risk mitigation?" The answer(s), like our clients, are diverse and varied. Performance measurement relevancy, like beauty, is often “in the eye of the beholder.” Oft credited to the likes of Shakespeare or Benjamin Franklin, the phrase intuitively represents a more ancient truth. Beauty, or what matters most, is subject to the cultural lens and values of your client organization.

CONSIDER Leadership imperatives are arguably job one. What are the goals and aspirations of the institution? How are they communicated in annual reporting? How are you enabling strategic objectives? Projects and programs which quantifiably and qualitatively align to achieve leadership goals, get funded.

QUANTIFY Corporations rely on profit. Enable improvement of key P&L performance indicators (KPIs) including revenue, net profit, cash over/short, inventory over/short, credits, discounts, mark-outs, and returns to determine the health or weakness of the business. Controllable expenses including claims, labor, rent, and utilities are often in the picture. The highly prized “consumer and stakeholder experiences” begin with a perceived value of care and translate readily to brand value estimations.



A Scorecard for IP Video for Mobile Applications

  
  
  
  
Samsung

By Samsung Techwin America

Buses, subways, trains, police cars, and other transit vehicles can be a challenging environment to capture video. The changing landscape of our security has required owners and operators to take a hard look at their vehicle and determine if they need video evidence to mitigate risk. In the past, there were not many camera and recording systems tailored specifically to the mobile market, leading to installation or maintenance issues.

The first challenge is power. A mobile recorder must support 12-24vDC input from the vehicle battery with a wide range of tolerance for fluctuations from starting the vehicle and temperature variations. Next, when the vehicle powers off, the NVR should power off safely, finishing off the current recording. In addition, some customers want to continue operating off of the battery for a specific period of time so that there is a recording of the driver leaving the vehicle. This also provides continued recording in the event of the ignition turning off for short periods, such as a package delivery vehicle.



Cameras Pass With Flying Colors at TX School District

  
  
  
  
Arecont Texas School 1

CUSTOMER

Mission Consolidated Independent School District (CISD) is a recognized leader in college and career readiness in the Rio Grande Valley of South Texas, offering a comprehensive curriculum to meet the needs of every student. The District consists of roughly 41 square miles tucked along the Texas/Mexico border and serves almost 16,000 students in four high schools, four junior high schools, fourteen elementary schools, and two special needs schools. Administrative offices and warehouses are also part of the facilities belonging to Mission CISD.


CHALLENGE

For school districts across the country, video surveillance and security systems are no longer an option – they are must-haves. Mission CISD had an analog surveillance system in place but found that its effectiveness was hampered by many limitations. First, the resolution of the images produced by the analog cameras was too low for identification. Next, after-the-fact forensic investigations were more difficult, if not impossible, to conduct due to the poor quality of the video that was captured. Finally, because the pan/tilt units were often facing the wrong direction at critical times, there was always a strong possibility that they would not capture video of an event that would be helpful in an investigation.

For these reasons, the analog system was deemed unable to meet the district’s current and future security needs without a significant upgrade. As a result, Mission CISD made the decision to deploy a new digital video system.








Asset Protection: The Unstudied Subject at Universities

  
  
  
  
Traka Key Mgmt

By: Danny Garrido, President, TRAKA USA

While the issue of personal security retains a high profile across universities in the United States, there is another subject that hasn’t gained quite as much attention from administrators, but is important to a well-run and safer campus. It takes a back seat because it’s not a high profile consideration for most schools – asset protection. Most of the time they are write-offs or a cost of doing business – that is until a new CFO or Manager takes over and looks at things with a fresh set of eyes and realizes they are spending a significant amount of dollars replacing or repairing assets every month. And assuming you even know what’s missing…“you can’t measure what you don’t manage.”

If you say the words “asset protection” to a facilities director, that individual may think of the money put into building a new football field or research facility and the importance of those facilities to selling the university to prospective students. A football field can be vandalized or equipment stolen from the locker rooms and materials can mysteriously disappear from important research projects. The reality is, internal theft takes place at college campuses across the U.S. every day, just like in casinos, retail stores, hospitals, or liquor stores. That’s why many of these businesses establish internal security controls to prevent theft by employees and capture or deter bad behavior.



Cameras Help MetLife Stadium Keep an Eye on Safety

  
  
  
  
MetLife Stadium web

CUSTOMER:
Located in the Meadowlands and part of the MetLife Sports Complex in East Rutherford, New Jersey, MetLife Stadium is home to the New York Football Giants and the New York Jets. The $1.6 billion stadium was financed and built by a joint venture between the two teams, who operate it through the New Meadowlands Stadium Company. The stadium opened in April 2010 and boasts a seating capacity of 82,500, making it one of the NFL®’s largest stadiums. On February 2, 2014, MetLife Stadium played host to Super Bowl® XLVIII.

CHALLENGE:
MetLife Stadium wanted to replace 26 IP cameras located at the perimeter gates of the stadium and also to deploy 180° panoramic view cameras in place of the 27 pan-tilt-zoom (PTZ) cameras that covered the exterior perimeter. Given the large crowds they attract, each football game, concert, or other event has its share of unique challenges, including monitoring fan conduct, crowd management situations, and dealing with medical emergencies. MetLife Stadium’s main goal in upgrading its surveillance system was to ensure a safe, secure environment that would contribute to a memorable guest experience. Incident prevention and monitoring were additional key goals of the project. MetLife Stadium staff members are challenged with trying to determine what happened after an incident occurred. There are often various versions and accounts from those involved and from independent witnesses. Clear recorded video is needed to reveal what actually happened. Prior to the new camera system being installed, MetLife Stadium used four PTZ cameras to monitor the seating bowl area and these cameras were only used reactively when an incident came to the attention of the stadium’s Command Center. With the new camera system, every seat in the seating bowl is monitored at all times. Being able to have their Command Center personnel go back in time and review everyone’s actions is an extremely valuable investigative tool for stadium security personnel and for public safety agencies. Among the stadium security management team’s other goals, are to identify and examine objects left behind, monitor security-screening procedures, investigate slip-and-fall incidents, observe staff performance, and provide surveillance for counterterrorism efforts.

SOLUTION:
Because MetLife Stadium was designed to be a network-controlled building, IP cameras were part of the original design. When it came time to install cameras to cover the seating bowl, IP was the only platform considered, according to Daniel DeLorenzi, Director of Security for MetLife Stadium.

“To run an analog system would have been cost-prohibitive due to cabling and the cables would be single-purpose. If upgrades were necessary, the project would have to be completed all over again,” DeLorenzi said.




The Right Level of Door Security Part 2: Wireless Access Control

  
  
  
  
WiFi system drawing

Article contributed by: Peter Boriskin, Director of Product Management - EAC, ASSA ABLOY Americas

Last week, in Part 1 of this three-part series, we introduced the concept of using the security continuum to maximize security budgets by matching the locking technology to the specific requirements and risks for each opening.

Next, we'll move up the continuum and delve into wireless solutions. Here you begin to realize the advantages of secure wireless technologies that tie into the security management system.

Are all wireless systems the same?

There are a number of different wireless systems in the market today, and ASSA ABLOY has two distinct offerings in wireless security:

  1. IP-based WiFi lock technology
  2. ASSA ABLOY Aperio™ wireless lock technology

Each system offers different capabilities, so let’s take a look at each one. 









Protecting the Gulf

  
  
  
  
Milestone ProtectGulf pic

Port Fourchon is located on the southern tip of Lafourche Parish, Louisiana, on the Gulf of Mexico. This area furnishes 16 to 18 percent of the US oil supply and Port Fourchon services over 90% of the Gulf’s deep-water oil production.

There are over 600 oil platforms within a 40-mile radius of Port Fourchon. There is also significant petroleum industry traffic associated with the oil platform and drilling rigs and the Louisiana Offshore Port pipeline.

Port Fourchon plays a strategic role in supplying the United States with nearly 18 percent of its oil supply, servicing over 90% of the Gulf of Mexico’s deep-water exploration and production. Securing such an essential portion of the Gulf Coast requires a hands-on team of security professionals to watch for unauthorized activities and enhance the safety of workers and officers. When evaluating options for a surveillance system to feed its new maritime domain awareness platform GLPC-C4 (C4), Port Fourchon officials chose Milestone XProtect® Enterprise video management software (VMS).



Choosing the Right Level of Door Security: Part One

  
  
  
  
Security Continuum Chart updated 2014

Article contributed by: Peter Boriskin, Director of Product Management - EAC, ASSA ABLOY Americas

There’s no escaping it. Budgets are flat year-to-year. Or worse, budgets are down year-to-year.

That leaves security managers facing two major challenges:

  1. Doing more with the same budget as last year or
  2. Doing the same with less.

Managers are asking themselves:





Keys to the Casino: Keeping Casino’s Above the Red

  
  
  
  
The Great Conversation in Security

By: Danny Garrido, President TRAKA, USA
Sponsor at The Great Conversation

What happens in Casinos affect their bottom line, period.  Running an effective casino operation takes more than just the ability to deal blackjack and collect money from customers.  Creating a safe, efficient, and organized gaming environment is critical to the long-term profitability of a stand-alone casino or one that operates within a chain structure.  We all know casinos are a very good business that faces constant risk, Vegas was certainly not built pro-bono. As such, casinos have to take some thorough measures to ensure their assets are protected and risk mitigated.

Owners and managers of casinos have a lot on their minds.  From finding quality trustworthy personnel to run their operations to the perpetual maintenance required that ensures the customer facing part of the facility is clean and well-maintained that keeps customers coming back for more. Just as important, if not more, is the non-customer facing part of the business.  This heartbeat that goes on behind closed doors would probably surprise most people, the inner working of a large casino are rivaled only by large theme parks and cruise ships in the buzzing behind the scenes that makes it all tick!  These security managers have a hundred things on their minds; the most obvious is of course their customers and making sure nobody is cheating the house. One area that most of us aren’t thinking about regularly is the staff at the casinos and the tough gaming regulations that need to be met in order to ensure compliance each and every day so that big brother can also ensure the house isn’t cheating the customers.  One of the items than can be simplified and standardized is managing keys safely, securely and in a manner that gives the casino and gaming commission 100% accountability with a complete audit trail on demand.  That’s one of the most important steps in asset protection throughout the casino(s).

It may not sound like much.  But knowing where keys to different rooms, drop boxes, buildings or vehicles are, who has them, or when they will be returned (or when they “were” returned) can turn losses into profits.  Just as important, is making sure nobody has some of those vitally sensitive keys when they don’t need them or shouldn’t have access to them.  Lost keys, stolen assets, vandalism, or misuse of casino property can all be prevented by installing a quality key and asset management solution.




An Exclusive Invitation from Francis D'Addario, SEC

  
  
  
  
D'ADDARIO 2014 web

Once again, the Security Executive Council (SEC), is pleased to anchor The Great Conversation with our highly acclaimed Next Generation Security Leader (NGSL) leadership development program. Advance registration is available but space is filling up fast. Please mark your calendars for October 27th & 28th in Chantilly, Virginia. Be prepared to stay through the 29th for our Next Generation GSOC work group, by invitation only and hosted at MITRE.

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